Costco offers car insurance through American Family’s CONNECT program at competitive rates, which comes complete with roadside assistance, guaranteed auto protection and original equipment manufacturer coverage. Policies are easily affordable and feature various perks including roadside assistance, guaranteed auto protection and original equipment manufacturer coverage.
Additionally, taking a defensive driving course or having a garage can earn you discounts off your policy with Connect. However, rideshare coverage cannot be purchased here.
Cost
Costco may come to mind as a place for four-packs of deodorant and cheap widescreen TVs, but you may be unaware that the retailer also sells car insurance through CONNECT (a division of American Family Insurance). Their policies offer competitive rates with various coverage options available – although there may be certain exceptions or restrictions to keep in mind.
American Family’s CONNECT offers above-average customer satisfaction ratings but has more complaints than industry norms. In response, it offers discounts and bundling options including homeowners insurance and umbrella coverage that may save customers a substantial sum of money.
Costco car insurance policies feature basic coverage options, including uninsured/underinsured motorist coverage, property damage liability coverage and collision. They also provide roadside assistance and rental car reimbursement; in case your car is damaged in an accident or stolen.
Costco also provides other perks, including guaranteed auto protection that covers the difference between what your loan balance is and its actual cash value, and new car replacement coverage. Furthermore, you can use any body shop for repairs while managing your policy online – in certain states this even includes roadside assistance membership!
Coverage
Costco offers several car insurance coverage options, including rental reimbursement, gap insurance and original equipment manufacturer (OEM) protection. In addition, roadside assistance pays for towing, winching, battery replacement and fuel delivery services. Guaranteed auto protection covers the difference between your car’s value and what is still owed on any loan contracts.
Costco car insurance does have some downsides, however. One is its lack of an ever-decreasing deductible policy (which lowers your collision and comprehensive deductible each year without filing a claim) while it doesn’t offer SR-22 insurance which some states require after an accident to reinstate driving privileges.
Costco auto insurance policies available through CONNECT are underwritten by American Family, which has earned excellent ratings in customer service and an A rating for financial strength. American Family also offers various discounts such as good-driver discounts for drivers who complete defensive driving courses as well as distance student discounts for college students.
Additionally, this company provides customers with multiple policies at once with multi-product and bundle discounts that could prove advantageous over companies offering only single policies. But keep in mind that any savings may depend on which rates and coverage options are chosen for purchase.
Complaints
Costco Auto Insurance provides consumers with access to an impressive variety of discounts for auto coverage at prices that fall well below the national average, yet doesn’t offer decreasing deductible or rideshare coverage, and has higher-than-average complaint ratios – these factors should all be carefully considered before committing to this policy.
Costco offers home insurance through Connect, part of American Family Insurance Group. Connect homeowners insurance earned 3.5 out of 5 stars for overall performance and includes replacement cost coverage in most states; additionally it offers special discounts and extra perks for members like locksmith services in case they become locked out of their homes. Interestingly enough, more consumer complaints were filed against Connect than expected for such a large organization, according to data from National Association of Insurance Commissioners.
While Costco provides outstanding customer service, some of their policies may not meet everyone’s needs. For instance, rideshare coverage and complaint resolution procedures may not meet customer standards. But still, its customer satisfaction and financial stability ratings are exceptional: MoneyGeek gives it an A+ (Stable). Furthermore, its auto insurance rates are competitive while add-on selection is extensive – however it does not currently exist in California but does serve most states; members can purchase home and auto policies simultaneously.
Customer service
Costco offers car and home insurance through its partner American Family; however, customer service for those policies are handled by a third-party called CONNECT; in addition to offering non-Costco members coverage as well as having low customer satisfaction ratings and more complaints than expected than expected.
However, the company still offers customers much to be pleased about. Their prices are competitive, they provide discounts and have various coverage options such as roadside assistance and rental car reimbursement as well as providing roadside assistance services and rental car reimbursement plans as well as offering guaranteed auto protection plans that cover any differences between your car’s value and loan balance.
Although Geico offers superior customer service, it’s essential to compare Costco car insurance against other providers so you can find the most appropriate plan for you. Both companies provide comprehensive websites outlining coverage options and discounts; as well as tools to obtain quotes online and manage policies remotely – with Geico even offering an app so customers can manage their policy while on the go!
Even though Costco’s insurance prices are relatively competitive, customer satisfaction ratings with them fall below other insurers due to limited hours of operation and their use of third-party providers for customer service. Amica and USAA both boast excellent ratings from their customer satisfaction surveys.
